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BOTIFY Help Center · FAQ

Get the right answer.
Keep moving.

Clear, end-to-end guidance for your account, purchase, protected software, MetaTrader setup, and VIP access.

Ask the help assistantOpen My Account
01 · Customer identity

Create an account.
Continue securely.

  1. Choose Create account or Login.Registration asks for a username, email, and password. Login accepts your username or email plus password.
  2. Use your password or Google.Password registration and login continue directly after the secure credential check. Google accepts only a provider-verified email identity.
  3. Continue securely.A successful login creates one active device-bound web session. Logging in elsewhere revokes the previous session.
Cannot log in?

Check the username or email and password, then retry. Blocked and pending invited accounts remain unavailable. If access still fails, open support without sharing your password or invitation link.

02 · Store and checkout

Choose the scope
before payment.

  1. Open an available EA or indicator.Products still under review cannot be purchased or downloaded.
  2. Select Demo or Live.Demo uses the displayed Demo price and only works on MetaTrader Demo accounts. Live uses that product’s configured Live price.
  3. Choose your Live duration.Available Live choices are 24 hours, 1 week, 1 month, and Lifetime. Demo does not become Live through a duration change.
  4. Enter accurate account information.Use the exact numeric MetaTrader login and broker server shown in the terminal. BOTIFY never needs the trading password.
  5. Choose how to pay.A sufficient active BOTIFY balance is recommended first. Where available, you can instead continue to a hosted card-to-crypto provider or pay with crypto. BOTIFY calculates the official total on the server; do not trust an amount supplied by browser tools.
Paying by card?

Available cards and local methods vary by country. The third-party fiat-to-crypto provider may request a phone number, photo ID, and selfie and shows its conversion and fees before approval. BOTIFY never receives your card number, CVV, or provider identity documents. Use the order page to monitor signed settlement and do not pay a duplicate invoice.

03 · Protected delivery

Find the correct file.
Install it safely.

  1. Wait for confirmed payment.The correct scoped build begins preparing only after BOTIFY receives a valid finished-payment confirmation.
  2. Open My Account → My Products.The product card clearly shows Demo or Live, account, broker, status, price paid, and preparation state.
  3. Use the protected Download button.Downloads are authenticated and short-lived. A Demo order can never return the Live EX5.
  4. Install in MetaTrader 5.Use File → Open Data Folder, place an EA under MQL5/Experts or an indicator under MQL5/Indicators, then refresh Navigator or restart the terminal.
  5. Complete the product setup.Allow Algo Trading for an EA and add BOTIFY’s API origin under Tools → Options → Expert Advisors → allowed WebRequest URLs for an EA or companion license bridge when the product instructions require it. Indicators do not call WebRequest directly.
Download unavailable?

Expired, refunded, suspended, revoked, unpaid, or still-preparing orders cannot download. A failed preparation needs human support; include the order reference.

04 · Runtime authorization

Your license checks
the actual terminal.

DEMO LICENSE

Demo account only

The Demo build must detect MetaTrader Demo trade mode. It blocks protected functionality on Real or Contest accounts even if the account details entered at checkout claimed Demo.

LIVE LICENSE

Registered Real account

The Live build must match an active license, product/version, registered Real login, broker server, and allowed account binding.

Why does my account or server not match?

Compare the exact login number and server in MetaTrader with My Products. Broker display names are not a substitute for the server identifier. Ask support to review a legitimate account change.

What happens if licensing is temporarily offline?

The product must not open new trading risk without current authorization. Live products may retain narrowly controlled, signed position-management behavior; a connectivity problem must not turn Demo access into Live access.

Can support activate a Demo build on a Real account?

No. The Demo-on-Real restriction is a product and server security boundary, not a warning that support can bypass.

05 · VIP workflow

One membership.
One approved device.

  1. Log in and choose Join VIP.You proceed directly to the VIP checkout and hosted payment step.
  2. Wait for payment confirmation.VIP access cannot activate from a browser claim; BOTIFY waits for the signed processor confirmation.
  3. Open the VIP dashboard.After confirmation, verified VIP customers are directed to their private dashboard, where every currently approved VIP product is listed.
  4. Complete one-time Live MT5 activation.Inside the dashboard, register the Live MT5 profile once before BOTIFY prepares the account-scoped files. VIP enrollment and payment remain broker-profile free.
  5. Use the approved device.VIP web access is tied to one active device identifier. A login on another device revokes the previous web session and may require the old VIP binding to be released.
Changed device?

Log in on the device you intend to keep and ask human support to review or release the former VIP device. Do not share your account or password.

06 · Private support

Start with guidance.
Escalate when needed.

The BOTIFY Help Assistant answers documented account, license, payment, download, installation, and VIP questions. Its replies are visibly marked automated and stored in your existing private conversation.

Include

BOTIFY order or license reference, product name, page name, non-secret MT5 login/server, and the exact visible error.

Never include

Broker or email password, invitation link, wallet seed phrase, private key, or payment-provider credentials. If BOTIFY detects a likely secret, it replaces the text before storage or email and opens a human security review.

Request a human

Write “human” for refunds, duplicate payments, ambiguous failures, account changes, or anything the assistant cannot safely resolve.

Open private support
Frequently asked questions

Quick answers.

Does software guarantee profit?

No. BOTIFY provides software tools, not financial advice, a managed account, or a promise of results. Test configurations and control risk.

Does BOTIFY need my broker password?

No. Account login and broker server may be needed for binding, but never the broker trading password.

Can I turn a Demo purchase into Live by changing the file or request?

No. File scope, order entitlement, runtime trade mode, product, account, and signed server authorization are all checked independently.

Why did a new login sign out my other device?

BOTIFY permits one active customer web session. A successful password or Google login revokes the prior session as a security control.

Where can I see my license status?

Open My Account → My Products. Each card shows scope, status, account binding, payment amount, and download state.

Why is card payment unavailable?

Card payment appears only when the third-party fiat-to-crypto service is active and a current provider minimum is available for your total. Country, card, identity-check, and local-method eligibility are confirmed on the provider’s site, not by BOTIFY.

Does BOTIFY store my card or identity documents?

No. BOTIFY stores only the payment references and settlement metadata needed to reconcile your order or account balance. Card details and provider KYC documents stay with the third-party provider under its own privacy notice.